Refund policy

Return, Refund & Exchange Policy – Celeb Outerwear

At Celeb Outerwear, we value customer satisfaction and strive to make every purchase a confident one. Our return, refund, and exchange policy is designed to be fair, transparent, and easy to understand.

Order Cancellation Policy

  • Customers have 12 hours after placing an order to request a cancellation.

  • If a cancellation request is made within 12 hours, a full refund will be issued minus the payment gateway fee.

  • If a cancellation request is made after 12 hours, and production has already started, the customer will receive an 80% refund, with 20% deducted to cover processing and handling costs.

Returns & Refunds

  • As all of our jackets are made to order, we do not accept cancellations once production has begun, except under the 80% refund condition stated above.

  • Refund requests must be submitted within 15 days of the delivery date.

  • Please allow 3–5 business days for your refund to be processed once approved. After processing, it may take an additional 2–5 business days for the refund to appear in your account, depending on your payment provider.

  • Refunds will be issued to the original payment method used at checkout.

  • You will be refunded for the cost of the item(s) and any applicable taxes only.

  • Shipping and handling charges are non-refundable.

  • If an item is returned for a refund, the actual shipping cost incurred by us will be deducted from the refund amount.

  • If the return is due to a sizing issue, a full refund may not be issued, as we confirm sizing after purchase. In such cases, we recommend opting for an exchange. The customer will be responsible for the applicable shipping costs.

  • Items that have been used, damaged, worn, or altered are not eligible for a refund or exchange.

Return Shipping Responsibility

  • For all approved returns, the buyer is responsible for the return shipping costs.

  • Our team will provide the appropriate return address.

  • Customers are responsible for ensuring the item is shipped using a reliable, trackable shipping service, as we are not responsible for items lost during return transit.

Exchanges

  • We gladly accept exchanges for size-related concerns or verified product issues.

  • Customers are responsible for the return shipping cost of the original item.

  • In some cases, customers may also be required to cover the shipping cost of the replacement item.

Need Help?

If you experience any issue with your order, please don't hesitate to contact us. Our dedicated support team is committed to resolving your concerns as quickly and professionally as possible.

Thank you for choosing Celeb Outerwear. We truly appreciate your trust and look forward to serving you.