FAQs
1. How long does it take to process my order?
All of our jackets are made to order. Standard orders are typically processed within 5–10 business days. During peak seasons, processing may take up to 10–15 business days.
2. How long does shipping take?
Once your order has been dispatched, delivery usually takes 3–8 business days via our express courier partners, depending on your location.
3. Do you offer free shipping?
Yes! We offer free shipping on orders over $119.99 within the United States & United Kingdom. Shipping charges may apply for other destinations.
4. Do you ship internationally?
Yes. We ship to most countries worldwide. However, due to shipping restrictions, we currently do not ship to Russia, Brazil, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.
5. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can monitor your shipment until delivery.
6. What if I ordered the wrong size?
If you're unsure about sizing, please contact us before your order is shipped. If you've already received your jacket, we accept exchanges for sizing issues. Customers are responsible for the return shipping costs and, where applicable, the shipping cost of the replacement item.
7. Can I return my order?
Yes. Return requests must be made within 15 days of delivery. Returned items must be unused, unworn, and in their original condition. Please note that return shipping costs are the customer's responsibility.
8. Can I cancel my order?
Yes. Orders can be cancelled within 12 hours of purchase for a full refund, minus payment processing fees. If production has already started after 12 hours, an 80% refund will be issued, with 20% deducted for processing and handling.
9. What materials are your jackets made from?
We use premium-quality materials to craft our jackets, including high-quality leather, faux leather, wool, satin, fleece, cotton, and other materials depending on the specific product. Material details are listed on each product page.
10. Are your jackets good quality?
Absolutely. Every jacket is carefully crafted and undergoes a thorough quality inspection before shipment. Since each item is made to order, we pay close attention to stitching, finishing, and overall craftsmanship to ensure excellent quality.
11. What happens if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue. Our support team will review your request and work with you to provide the best possible solution.
12. How can I contact Celeb Outerwear?
If you have any questions before or after placing an order, our customer support team is always happy to help.
Email: celebouterwear@gmail.com
We aim to respond to all inquiries as quickly as possible, typically within 24 business hours.